Important information and who we are
Welcome to the Talkin.io privacy policy.
Talkin.io is a trading name of Mi Telecom Limited. Mi Telecom is a Tier 1 provider of telephony in the UK.
Mi Telecom Limited (“Mi Telecom”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
Purpose of this privacy policy
This privacy policy aims to give you information on how Mi Telecom collects and processes your personal data when you visit or use one of our websites or mobile software applications (“SaaS”, “Apps”) or purchase services from us.
None of our websites or Apps, or the services we provide are intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Controller
Mi Telecom is the controller and responsible for the website https://talkin.io.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, please contact the data privacy manager using the details set out below.
Contact details
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:
Full name of legal entity: Mi Telecom Limited
Email address: hello@talkin.io
Postal address: Suite 2 Baker House, 4A Rodway Road, Bromley, BR1 3JL
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version is dated June 2026.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
Our websites and Apps may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website or App, we encourage you to read the privacy policy of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data may include first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data may include billing address, delivery address, email address and telephone numbers.
- Financial Data may include bank account and payment card details, third party payment provider details.
- Transaction Data may include details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data may include your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data may include information about how you use our website, apps, products and services.
- Marketing and Communications Data may include your preferences in receiving marketing from us and our third parties and your communication preferences.
- Marketing Attribution Data may include advertising click identifiers (such as Google “gclid”, Meta “fbclid” and Microsoft “msclkid”), campaign parameters (such as utm_source, utm_medium and utm_campaign), the referring web address, and the IP address from which your account was created.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you create an account on one of our websites or Apps; subscribe to our services or publications; request marketing to be sent to you; enter a competition, promotion or survey; or give us feedback or contact us.
- Automated technologies or interactions. As you interact with any of our websites or Apps, we will automatically collect Technical Data and Marketing Attribution Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookies policy for further details.
- Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below: analytics providers such as Google; advertising networks such as Google, Meta and Microsoft; and search information providers such as Google Ads. Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe. Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register. Identity, Contact and Profile Data from affiliates who link to our services through their websites and brands.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
- Consent means processing your personal data where you have given clear consent for us to do so for a specific purpose, such as the use of advertising and analytics cookies and identifiers. You can withdraw consent at any time.
- To Protect a Vital Interest means processing is necessary to protect the vital interests of you or another person, for example where someone’s health or wellbeing is at stake.
We will get your consent before placing advertising or analytics cookies/identifiers, and before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent at any time by contacting us or by using the cookie settings on our website.
Purposes for which we will use your personal data
We have set out below a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose.
| Purpose/Activity | Type of data | Lawful basis for processing |
|---|---|---|
| To administer and protect our business and our websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data), and to detect and prevent fraudulent or abusive use of our free trial and services | (a) Identity (b) Contact (c) Technical (d) Marketing Attribution Data | Necessary for our legitimate interests (running our business, IT services, network security, preventing fraud, and business reorganisation); necessary to comply with a legal obligation |
| To register you as a new customer | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | Performance of a contract with you |
| To allow you to use our services, including monitoring performance, managing payments and charges, managing disputes, and collecting money owed to us | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications | Performance of a contract with you; necessary for our legitimate interests (to monitor standards, deal with payment-provider challenges and recover debts) |
| To manage our relationship with you, including notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | Performance of a contract; necessary to comply with a legal obligation; necessary for our legitimate interests (to keep records updated and study how customers use our products/services) |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To measure the effectiveness of our advertising and attribute sign-ups to the marketing that referred you, including reporting conversions back to advertising platforms (“offline conversion” measurement) | (a) Marketing Attribution Data (b) Technical (c) Identity (d) Contact | Consent (given via our cookie banner) for advertising cookies and identifiers. Where we process attribution data to detect and prevent fraudulent or abusive sign-ups, our lawful basis is legitimate interests (protecting our service and preventing misuse). |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical (b) Usage | Consent (for analytics cookies); and our legitimate interests (to keep our website updated and relevant, to develop our business and inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications | Necessary for our legitimate interests (to develop our products/services and grow our business) |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out.
Third-party marketing. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Opting out. You can ask us or third parties to stop sending you marketing messages at any time by logging into the relevant website or App and adjusting your marketing preferences, by following the opt-out links on any marketing message, or by contacting us at any time.
Cookies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. You can also accept or reject non-essential cookies through our cookie banner and change your choice at any time via the “Cookie settings” link in our footer. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly. For more information, please see our Cookies Policy.
Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in the table above.
- Other companies in the Mi Telecom Group acting as joint controllers or processors, based in the United Kingdom, who provide IT and system administration services and undertake leadership reporting.
- Service providers acting as processors who provide IT and system administration services, such as telecoms companies and billing / financial transaction processors (for example Stripe).
- Review platforms who create testimonials to promote our services, such as Trustpilot.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers.
- HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
- Advertising platforms — Google, Meta and Microsoft — with whom we may share advertising click identifiers and conversion events to measure the effectiveness of our advertising. These platforms act as independent controllers for that data under their own terms. We do not sell your personal data.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented, such as transferring only to countries deemed to provide an adequate level of protection, or using approved contractual clauses (such as the UK International Data Transfer Agreement or Addendum). Please contact us if you want further information on the specific mechanism used when transferring your personal data out of the UK.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation.
For specific categories of data:
- Marketing Attribution Data (advertising click identifiers and campaign parameters) is retained for up to 90 days, aligned with advertising-platform conversion windows, after which it is deleted or anonymised.
- Sign-up IP addresses retained for fraud-prevention and security purposes are kept for up to 12 months.
- Account and transaction records are retained for the duration of your account and for up to 6 years afterwards to meet legal, tax and accounting obligations.
- Analytics data is retained for up to 26 months.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
Your legal rights
Under data protection law you have rights including the right to request access to, correction of, or erasure of your personal data; the right to object to or restrict processing; the right to data portability; and the right to withdraw consent at any time where we rely on consent. To exercise any of these rights, please contact our data privacy manager using the details above. You will not usually have to pay a fee, and we try to respond to all legitimate requests within one month.